Our concierge process
One person guides the whole thing, start to finish. No counters to work down, no catalog to wade through, and nothing made until you have seen it and said yes.
Conversation
In the showroom, by video or by email. What the piece is for, what they already wear, and what you would like to spend. No charge, no obligation, and no pressure to decide anything.
Curation
We go and find it: stones from the dealers on this street, metals, chains, pairs matched for earrings. You see a short, chosen set rather than a hundred options.
Design and approval
A drawing, then a three dimensional model, then a wax you can hold and try on. Changes at this stage cost nothing, and nothing is cut until you approve it.
Creation
Cast, filed, set and finished on the premises by the people who will look after it later. You are welcome to come and watch the setting.
Yours, and then looked after.
Checked against the drawing, photographed for your records and boxed with its certificate. Cleaning, inspection and resizing stay complimentary, for life.
Three ways to work with us.
In the showroom
The best way, if you can. Real stones under real light, on the hand it is for. Thirty minutes is usually enough to know what you want.
By video
The same conversation, with the tray on camera. Most of our out of town clients start here and visit once, to collect.
By email
Photographs, drawings and prices, at whatever pace suits you. Some people take an afternoon, some take six months. Both are fine.
What that includes.
One person, throughout
The same jeweler from the first message to the fitting, and afterwards.
A curated selection
Stones and settings chosen for you, not a catalog to work through.
Drawings before decisions
You see the piece from every side before anything is made.
A fixed price
Agreed against the drawing, before any work begins.
Made on the premises
Nothing shipped in and relabelled.
Care for life
Cleaning, inspection, prong checks and resizing on anything we made.
Questions before you start.
Is there a charge for the consultation?
No, and there is no obligation at the end of it. Plenty of people come in, look, learn what they want and come back a year later.
Do I need to know what I want before I come?
Not at all. Most people arrive with a screenshot and a rough idea. Bringing a photograph of something you like, or something they already wear, tells us more than a description does.
Can you work with a stone or a piece I already own?
Yes, and we do it often. Family stones get reset, worn mounts get rebuilt, and pieces that cannot be saved get remade using the original stones. We will tell you honestly which one you are looking at.
Can you make something you have seen elsewhere?
We can make something in that spirit, built properly to your stone and your finger. We will not copy another maker's design outright, and we will say so rather than take the order.
What if I do not like it when I see it?
That is what the drawing and the wax are for, and changes at those stages are free. It is very rare to get as far as a finished piece and be surprised, because you will have approved every step before it.
Start with a conversation.
No charge, no obligation, and no decision at the end of it.